![]() VoIP services could experience issues performing downloads.But, you should be aware of these limitations beforehand: In place of a standard dial analog phone line, you might opt to use VoIP communication for processing transactions. Telecommunications companies are increasingly offering only Voice over Internet Protocol (VoIP) telephone service, which converts traditional analog audio signals into digital data for transmission over the Internet. Make sure the call waiting feature is disabled, as that can interrupt the communication.Sometimes adding pauses prior to the phone number can correct communication issues. Confirm that you are using the correct PBX Access Code (for example, dialing “9" first to reach an outside line) in the terminal.Move the terminal to another wall jack or phone line and reattempt the communication.Plug a regular phone into the wall jack or splitter to ensure there is a dial tone. Confirm that the phone cord is plugged into the correct port of the credit card terminal and in the wall jack or splitter.Lastly, to verify whether the port is working properly, connect the terminal’s Cat 5 cable to the port on your router.If your establishment uses the same router to connect to a PC, you should attempt to visit a website to verify that the router is working properly. ![]() Allow 60 seconds for the terminal application to reboot and establish a connection with the router.Reconnect the cables and the power on the devices from the wall to the terminal. Unplug the CAT 5 cables connecting the equipment.Disconnect the power cable to the terminal and router.Try rebooting your router and/or terminal.These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal’s display screen. Confirm that the credit card terminal’s amber and green lights are active (illuminated).Verify that the cables are securely connected to the correct port on the terminal and the router.If you are having difficulty downloading software or submitting transactions, check the following: Connecting Your High-Speed Credit Card Terminal Review the tips below, and if you still need help, we’ll get you trained. Setup for your credit card terminal can be quick and easy, but sometimes you may need an extra hand.
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